Who We Are

πŸ¦Έβ€β™€οΈ Our Mission

HavenHouse St. Louis is a hospital guest house with the mission to provide the comfort of home and community of support to patients and their families traveling more than 25 miles to receive care. HavenHouse provides lodging, two meals a day, transportation to 19 St. Louis regional medical facilities, and around-the-clock support services to patients of all ages with any medical condition.

❀️ Our Purpose

Our organization exists because we believe every person deserves a healthy life, the best medical treatment possible, and an affordable place to stay even when treatment takes them away from home. Everything we do aids in equal access to care for all our families, no matter where they live or what assistance they need to lead happy, fulfilled lives.

Patients recover far faster when they're with their families than if they undergo treatment and recovery alone. Many years of experience and research support this idea. Yet, for families who must drive or fly hours away to get that treatment, that support network isn't always financially possible. We aim to keep families together when they need the support of their loved ones the most.

Those who stay with us aren't just clients or medical guests. They become our extended family. We want nothing more than to ensure their well-being. Our hearts are warmed to see them grow and recover year after year. We strive to create a community of support that promotes healing and happiness.

Affordable and comfortable lodging, food to eat, and a safe place to rest are needed to create a strong foundation of support. By ensuring our families receive these necessities, we're giving them the framework to build a healthier and happier future.

πŸ“š Our History

Since our beginnings in 2005, HavenHouse St. Louis has provided layers of support to patients of all ages and conditions. Our affordable lodging, shuttle service, meal programs, and dedicated staff remove the barriers patients and their families may face when seeking treatment at hospitals far from home.

In that time, we've served more than 41,958* patients. Over 69,473* caregivers stayed alongside those patients. Together, that's over 111,431* people. We hope to help so many more!

* Stats as of December 31, 2022

🌎 Our Current Location

HavenHouse is conveniently located in West County and is currently operating in partnership with the DoubleTree by Hilton Hotel St. Louis - Westport in Maryland Heights, Missouri. Our office is on the second floor. All of our guests are lodged in the same building, so staff support is just an elevator ride away.

Patients and their families may arrive for check-in anytime after 4 PM and are able to make reservations up to one year in advance.

HavenHouse St. Louis BBB Charity Seal Hospitality House Network GuideStar Platinum Charity 2023 Charity Navigator 100/100 Encompass Rating